A product recall is a request by a manufacturer to have the product pulled from the shelves or returned for some kind of refund. The manufacturer can also offer some kind of product exchange. The product recall is considered a voluntary recall, not one requested by a government agency.
What is the Microsoft Power Cord Recall About?
In January 2016, the Microsoft company voluntarily recalled specific power cords for concerns of overheating. The recall is limited to the products sold in the United States and Canada.
Which Power Cords are Being Recalled?
Currently, the Microsoft power cords affected products include:
- Surface Pro
- Surface Pro 2
- Surface Pro 3
The products were sold prior to March 15.
Is Surface Pro 4 Part of the Recall?
No. Only the products listed above.
Why are the Power Cords Being Recalled?
A design flaw, or defect, causes the power to overheat. No reports of injuries or fire damage have been reported. A design defect is a problem in a product involving the way it was designed. The flaw makes the entire product unusable.
What Is Microsoft Doing to Remedy the Problem?
Besides the recall, the company is offering to provide affected customers with new power cords that aren’t flawed.
What If I was Injured By the Power Cords?
If someone suffered an injury and property damage because of the defective power cord, he can sue for damage. This is known as a defective product lawsuit.
What Is a Defective Product Lawsuit?
A defective product lawsuit is a legal claim regarding any product causing injury to someone. The injury may be because of:
- Faulty labeling
- Defective manufacturing
- Design defect
Should I Contact a Lawyer?
If you were injured or incurred fire damage because of the defective power cords, contact a personal injury attorney.