Vehicle warranties are legally binding agreements between a vehicle manufacturer or dealer and the buyer, guaranteeing that specific repairs or replacements will be provided for certain parts or systems in the vehicle if they fail within a specified period or mileage limit. These warranties protect consumers from manufacturing defects or mechanical failures and often serve as an assurance of the quality of the vehicle.
A warranty contract is a written agreement that outlines the terms and conditions of the warranty, including the coverage period, covered components, exclusions, and the responsibilities of both parties. This contract is crucial for understanding the scope of the warranty and the process for obtaining repairs or replacements.
What Are Common Vehicle Warranties?
A common auto warranty typically covers specific parts or systems within the vehicle for a specified period or mileage limit.
There are different types of warranties, such as:
- Basic/Comprehensive Warranty: This warranty covers most parts of the vehicle, except for wear-and-tear items like brake pads, tires, and wipers. It usually lasts for a limited time or a certain number of miles driven.
- Powertrain Warranty: This warranty covers the engine, transmission, and other major components of the drivetrain. It typically lasts longer than a basic warranty and may have a different mileage limit.
- Corrosion Warranty: This warranty covers repairs or replacement of vehicle body parts that develop rust or corrosion during the warranty period.
- Emissions Warranty: This warranty covers repairs needed to meet emissions standards set by the government. It is typically separate from other warranties and may have different time and mileage limits.
What Is the Difference Between Limited and Full Warranty?
A limited warranty typically covers specific parts or systems, which vary depending on the manufacturer and the vehicle model.
Some examples of parts that may be covered under a limited warranty include:
- Engine components: Cylinder block, cylinder head, internal engine parts, timing gears, timing chain, and oil pump.
- Transmission components: Transmission case, internal parts, torque converter, and seals and gaskets.
- Drivetrain components: Drive axles, axle housing, and axle shafts.
- Suspension components: Shock absorbers, struts, and control arms.
A limited warranty may have more exclusions and limitations compared to a full warranty.
Some common exclusions and limitations in a limited warranty might include the following:
- Wear-and-tear items: Brake pads, tires, wiper blades, and belts are often not covered, as they are expected to wear out with regular use.
- Maintenance services: Routine maintenance services like oil changes, filter replacements, and alignments may not be covered.
- Damage from accidents or misuse: Damages caused by accidents, abuse, or misuse of the vehicle are typically not covered.
- Modifications: Aftermarket modifications or parts not installed by the manufacturer or dealer may void the warranty or exclude certain repairs from being covered.
- Deductibles: Some limited warranties require the owner to pay a deductible for repairs or replacements, which can increase out-of-pocket expenses.
In contrast, a full warranty typically covers most or all parts and systems of the vehicle, offering broader coverage and better protection for the consumer in the following ways:
- Comprehensive coverage: A full warranty often covers a wider range of components, including those that may be excluded in a limited warranty. This may encompass everything from the engine to the electronics, ensuring that the owner is protected against a variety of potential issues.
- Fewer exclusions: Full warranties generally have fewer exclusions, so there is a higher likelihood that a needed repair or replacement will be covered.
- No deductibles or lower out-of-pocket costs: Full warranties often do not require the owner to pay a deductible or co-pay for covered repairs or replacements, which can save the consumer money in the event of a problem.
- Transferability: Full warranties are sometimes transferable to subsequent owners, which can increase the resale value of the vehicle and provide peace of mind to potential buyers.
- Better customer support: Manufacturers and dealers offering full warranties may be more invested in customer satisfaction and may provide better support in the event of an issue, as they recognize the value of maintaining a positive reputation.
Ultimately, a full warranty offers more comprehensive coverage and protection for the consumer, which can help minimize unexpected expenses and provide a sense of security when purchasing a vehicle.
What Should I Do if My Warranty Is Not Honored?
If a warranty is not honored, you may have legal options to resolve the issue.
You can try contacting the dealer or manufacturer to discuss the breach of warranty, filing a complaint with a consumer protection agency, or pursuing legal action in court.
If a warranty is not honored, approach the dealer or manufacturer by following these steps:
- Gather your documentation: Ensure you have all relevant documents, such as the warranty contract, proof of purchase, and service records.
- Communicate your concerns: Contact the dealer or manufacturer by phone or email and calmly explain the issue you’re facing. Clearly state the specific problem, and mention the warranty terms that should cover the issue.
- Keep records: Document all communications, including dates, names of the people you spoke with, and the outcome of each conversation. These records may be useful if you need to escalate the matter.
If the issue remains unresolved, consider filing a complaint with a consumer protection agency:
- Identify the appropriate agency: In the United States, this may include the Better Business Bureau (BBB), the Federal Trade Commission (FTC), or your state’s Attorney General’s office.
- File a complaint: Follow the agency’s guidelines for filing a complaint. This typically involves providing your contact information, a description of the issue, and any supporting documentation.
- Cooperate with the agency: They may investigate the matter and attempt to mediate a resolution between you and the dealer or manufacturer.
Depending on the amount in dispute and the jurisdiction, the conflict may be resolved in small claims court or other types of courts.
The type of court depends on the jurisdiction and the amount in dispute. Small claims court is designed for disputes involving smaller amounts (usually up to a few thousand dollars). Other types of courts include civil courts, which handle larger disputes and may involve more complex legal procedures.
In small claims court, the process is generally more informal and streamlined than in higher courts. Parties often represent themselves without an attorney, and judges make decisions relatively quickly. The purpose of small claims court is to provide a cost-effective and efficient means to resolve minor disputes.
To pursue legal action in court, you may want to do the following:
- Consult an attorney: Seek advice from an attorney who practices consumer or automotive law. They can help you understand your rights and the best course of action.
- File a lawsuit: If advised by your attorney, file a lawsuit in the appropriate court. Your attorney will guide you through this process, which includes drafting and filing legal documents, gathering evidence, and presenting your case in court.
Should I Consult an Attorney?
If you face a warranty issue that cannot be resolved through negotiation or other means, it may be beneficial to consult an attorney who practices auto law. An experienced auto attorney can help you understand your rights, evaluate your case, and guide you through the legal process to ensure the best possible outcome.
LegalMatch is a platform that can connect you with attorneys who handle auto law cases. Our website allows you to submit your case details and receive responses from attorneys who are interested in taking on your case. You can review each attorney’s profile, credentials, and experience before deciding which one to hire.
Use LegalMatch to save you time and effort in finding the right attorney to help you with your warranty issue.