Typically, you do not have to pay for calls to 800 and 888 numbers, but there are exceptions to this rule. You may be charged if you call an 800 or 888 number of a company providing audio entertainment or information services. However, these companies have to follow the Federal Trade Commission’s 900 Number Rule. Under this rule, a company must ask you to pay with a credit card or make billing arrangements with you before you are provided with the service. This rule aims to protect consumers by ensuring they are well-informed before they agree to any services.
A pre-subscription agreement is an agreement regarding billing made between you and the company. The company must obtain this agreement before charging you for an 800 or 888 call. The company must provide to you the company’s name, its address, business telephone number, rates, and rate changes. It must also use a security device to prevent unauthorized charges to your phone.
Some practices are prohibited by the 900 Number Rule:
There are certain things you can do to avoid such fraudulent practices:
Contact your state Attorney General and/or the Federal Communications Commission’s National Call Center if you have a complaint.
A lawyer would be able to discuss with you whether you have fallen victim to a toll-free telephone number scam. A lawyer would also be able to counsel you on any actions you wish to pursue against the service provider.
Last Modified: 08-14-2013 02:21 PM PDTLaw Library Disclaimer
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