Help - Creating Response Templates
Response templates can be used to automate some of the routine aspects of creating a Response Message. We suggest that you personalize the Response Message as much as you can, but save blocks of text that are applicable to all similar responses.
To create a response template, select Response Templates from the left navigation bar on your home page.
From the My Templates page, you may highlight a template and choose View/Modify Template or Delete Template, or you may simply choose Create Template or Template Instructions.